Euronet News Hub

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5 mistakes you might be making when using a cash machine!
Stay safe at a cash machine with these 5 tips. Even with technology evolving, everyone uses ATMs, they’re quick and convenient. However, there are several mistakes you may be making when using an ATM. So…
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How to prepare your store for Valentine's Day
Find out in this blog how to prepare your store for Valentine's Day. Finding the perfect gift can be overwhelming, which is why your store has been given the perfect opportunity to provide the best…
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7 top tips to help your small business find success online
Help your small business find success online With technology constantly changing it’s important that you try to offer every possible service to your customers… including an online system. Ecommerce now accounts for 18% of all…
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5 easy ways to save at Christmas!
How can you easily save at Christmas? Christmas is definitely the most difficult season to save for... coming in straight after summer when you've probably been on holiday, enjoying yourself to the max! Now you've…
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FAQs

Euronet accepts the following card brands in Spain: all VISA cards including VPay, PLUS, Electron, all MasterCard branded cards including Maestro and Cirrus, JCB, CUP/UPI (China Union Pay), ServiRed and AMEX.
The limit on daily withdrawal amounts or on number of daily transactions on ATMs and POS is imposed by each bank, not by Euronet. It may differ according to the card’s origin and type. Your card provider will be able to give you more details on this.
Euronet. If there is a problem with the ATM, please contact the Euronet customer service team immediately and they will take the necessary actions to repair the ATM as quickly as possible.
A card will mainly be captured due to a request by the bank that issued the card in question, or due to a cardholder error (e.g. the cardholder did not retrieve his card within the time allowed and the card was captured for security reasons). Unfortunately, Euronet cannot return captured cards to the cardholder as we are bound by the card issuer and card scheme rules, which determines the card capture/destruction procedures. Please contact Euronet customer service immediately as well as your bank, to receive further directions.
Please contact the Euronet customer service team and your bank, in order to notify them of the incident. The two entities will work together to rectify the problem.
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Safety at the ATMs

We provide safe and secure access to cash via our ATMs, but we want you to feel safe and secure when using our ATMs. We suggest:
Before you use the ATM, always check to see if there are any unusual objects or any trace of damage on the machine (e.g. if there is something placed on the card reader)! If you see anything unusual on the ATM or there’s an error message displayed - do not use the machine.
Stand at the ATM so no one can see your PIN code or how much money you have withdrawn. We suggest hiding the PIN pad with your hands when entering the code and before you take your cash and card, look around, is anyone standing directly behind you?
Never offer up any information to a stranger, especially card, bank account or PIN details, even if they advise they work for the bank. Always contact either your bank or Euronet directly!
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