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Euronet Privacy Notice

Version 3.2 – April 2025  

This Privacy Notice explains how we process your Personal Data when you engage with our services, whether by browsing our website, completing transactions, visiting our establishments, or interacting with us in any other way. It also details how we may share your Personal Data with third parties and the safeguards we have implemented to protect your information. 

References to “we,” “us,” and “our” in this Privacy Notice refer to EFT, a segment of the Euronet Worldwide group of companies. The specific legal entity acting as the Data Controller is listed in Our Companies section. 

To reach the Privacy Department or the Data Protection Officer (DPO) 

Email: dpo@euronetworldwide.com   

Postal mail: DPO, Calle Cantabria 2, 2-A Alcobendas Madrid, Spain 

We recommend reviewing this Privacy Notice regularly for updates, which will be posted on our Website/App. Where local laws require additional information, these are provided in the Regional Privacy Notices section.

Frequently Asked Questions (FAQs)

What Personal Data do we collect?

We only collect the Personal Data necessary to provide our services and comply with legal obligations. The specific categories of Personal Data collected may vary depending on the service or interaction.

From where do we obtain your data?

We collect Personal Data mainly from you, when you interact with our company and services. However, we may collect additional data to fulfil our obligations from other sources.

Why do we collect Personal Data?

We collect Personal Data to comply with our obligations with you and to comply with our legal obligations. We process your Personal Data to ensure the delivery and security of our services and/or improve our operations. Whenever we process your Personal Data for additional purposes, we will make sure to inform you and, when necessary, gather your consent.

For how long do we retain Personal Data?

We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, compliance with legal obligations, or the exercise or defense of legal claims. Once Personal Data is no longer required, we securely delete or anonymize it in accordance with applicable laws.

With whom do we share Personal Data?

We may share Personal Data with Euronet Group companies, legal authorities, and selected third parties/partners when required to meet regulatory standards or fulfill contractual commitments.

Where is Personal Data stored?

We store Personal Data in secure facilities with stringent security controls. Any international transfer of Personal Data complies with all legal obligations and maintains the highest security standards.

What are your rights regarding Personal Data?

Depending on your location, you may have specific rights concerning your Personal Data under applicable laws. Common rights are described under the section “Your Rights”.

Notice to Website visitors

By visiting or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Notice. You should not provide us with any of your information if you do not agree with the terms of this Privacy Notice. 

To the extent this Website allows access to other websites owned and operated by third parties, please note that this Privacy Notice will not apply to such websites, and thus, we will not be held responsible for the protection of personal data processed by these third parties. 

What Type of Personal Data Do We Collect?

The categories, purposes, and legal bases for collecting and processing your Personal Data when you visit and/or use our Website are listed below. Where the collection and processing of Personal Data is based on your consent, you may withdraw your consent at any time. 

Identification and contact data

This may include name, email, phone number, address, title, and other contact details. It may also include data you voluntarily provide during chats, calls, or written correspondence.

Purposes and Legal Basis for Processing

Behavioral and Technical Information

Information collected through cookies or other tracking technologies such as IP address, network activity, browsing behavior, browser type, time zone, screen resolution, plug-ins, operating system, device signature, and technical characteristics.  

 For more information, please read our Cookie Policy. 

Purposes and Legal Basis for Processing

Location Data

Non-identifiable Data

Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data (“Non-identifiable Data”). This Non-identifiable Data may be used to improve our internal processes or delivery of services, without further notice to you. We may use aggregate data for a variety of purposes, including analyzing, evaluating and improving our Website and its content. 

Notice to Cardholders for ATM Services

Who is responsible for the processing of the cardholder data?

Depending on the context of the service, we may act either as a Processor or as a Controller of your Personal Data. This section clarifies the nature of our role in each case, in line with applicable data protection regulations.

Our role as a Processor

In certain cases, we operate on behalf of licensed financial institutions. In such instances, these entities act as the data Controllers, and we act as their data Processor. For more information, please refer to your bank.

Our role as a Controller

In certain countries, we are a payment service provider authorized and regulated to offer transaction acquiring services. In the course of our services, we operate Automated Teller Machines (ATMs) in certain countries. We act as the data Controller, responsible for the collection and use of your Personal Data.

We process your Personal Data with the utmost care and in compliance with applicable laws, regulations, and standards (including Payment Card Industry Data Security Standard (“PCI DSS”).

What Type of Personal Data Do We Collect?

Cardholder and Transaction data

When you use our ATM Services to perform a transaction with your card, either branded as Euronet, or branded with a third-party image but operated under our financial license, we may process the following information:

Purpose and Legal Basis for Processing:

Video recordings in ATMs (CCTV)

Where required by the local regulations we have set CCTV cameras in our ATM devices or ATMs operated by our company.

These cameras are set with the sole purpose of protecting the Service.

Recordings will be kept according to local regulation and information in the ATM itself with clear visible notice.

Purpose and Legal Basis for Processing:

General Notice

Where do we Obtain your personal data

We collect Personal Data from the following sources: 

How Long We Keep Personal Data

We retain Personal Data only as long as necessary to provide requested services and to meet legal, accounting, and reporting obligations. The retention period is determined by specific requirements and may include:

Please note that if you request data deletion we may still be required to retain some of it to comply with our legal obligations. The information retained will only be accessible by limited personnel to comply with any legal requirement and will be dully deleted after the obligation is due.

Do We Disclose Personal Data?

Euronet Group Affiliates

We may disclose Personal Data to Euronet and its affiliated companies for everyday business purposes and fulfil compliance obligations within the Group.

Types of Personal Data: Identification Data, Video Surveillance, Transactional Data, Financial Details, Behavioral and Technical Data.

Purpose: Sharing data with affiliates for customer service, compliance, and daily business functions. This may include 24/7 customer support requiring data access across Euronet Group affiliates.

In the event of a sale, acquisition, merger, or reorganization involving Euronet or any company within the Euronet Group, we may transfer Personal Data to third parties, ensuring appropriate protection measures.

This processing is carried out to comply with legal obligations and/or to perform contractual obligations, as applicable.

Third-Party Service Providers

We may share certain Personal Data with third-party service providers to support compliance verification, service delivery, and marketing efforts.

Types of Personal Data: Identification and Biometric Data, Financial Details, Contact Details, Transactional, Behavioral, and Technical Data.

Purpose

Note: The definition and scope of “third-party service providers” may vary based on country regulations.

Authorities

We may be required to disclose your Personal Data, including Sensitive Personal Data, to legal or regulatory authorities for compliance, to enforce agreements, or to fulfill legal requests.

Types of Personal Data: Identification Data, Video Surveillance, Transactional Data, Financial Details.

Purpose: To comply with applicable laws, respond to binding requests from public authorities, support investigations, or fulfill obligations related to the processing of financial transactions. This processing is based on our legal obligations.

Partners

Personal Data may be shared with strategic partners when necessary to deliver our services or to ensure they comply with their legal obligations.

Types of Personal Data: Identification Data, Transactional Data, Financial Details.

Purpose and Legal Basis for Processing

Professional Partners

We may disclose Personal Data to professional advisors, including lawyers, consultants, auditors, or accountants, to fulfill our legal and business obligations.

Types of Personal Data, Identification Data, Video Surveillance, Transactional Data, Financial Details. (Legal obligation and Legitimate interest)

Legitimate Interest

When we use your Personal Data to pursue our legitimate interests, we will make every effort to match our interests with yours so that your Personal Data will only be used as permitted by relevant law, or when it will not adversely affect your rights. You may request information on any processing based on legitimate interest.

International Transfers

We are a global company with global operations, partners and suppliers. Where it is necessary for the efficient and effective performance of a business transaction or the fulfilment of one of the uses of Personal Data outlined above, we may need to transfer your Personal Data, from the country of collection to other countries, which may have data protection laws that are different from the laws where you live. When such transfer is required, we implement appropriate safeguards to ensure it receives the same level of protection and the transfer is done according to our legal obligations.

Personal Data of Minors

We do not provide services directly to minors, as defined by applicable local legislation, or proactively collect their personal information. If you are considered a minor under your local laws, ensure to have the necessary authorizations from your legal guardian to use the Sites or Offerings or share personal data with us.

If you learn that a minor has unlawfully provided us personal data, please contact us at dpo@euronetworldwide.com. 

Security

We are dedicated to safeguarding your Personal Data and have implemented robust, commercially reasonable security measures to prevent its loss, misuse, or unauthorized alteration. We continuously work to protect your data in line with international best practices by applying rigorous physical, electronic, and managerial safeguards.

To prevent unauthorized access, we employ advanced physical and organizational security measures that are regularly updated to ensure the highest level of protection while maintaining cost efficiency. All Personal Data is stored in secure locations, protected by firewalls and other sophisticated security systems with restricted administrative access.

Our personnel, as well as all activities related to your Personal Data, are governed by strict confidentiality agreements that enforce compliance with our organization’s Privacy Policy.

Our goal is to uphold the highest standards of data protection by industry-leading practices that safeguard your privacy.

Accuracy of Personal Data

We are committed to keeping your Personal Data accurate and up to date. We take reasonable steps to ensure the accuracy of your Personal Data by ensuring that the latest Personal Data we have received is accurately recorded and when considered necessary, we run periodic checks and request that you update your Personal Data.

You may request a correction or update to your Personal Data if it is inaccurate, as outlined in the Your Rights section below.

Your Rights

To exercise any of your rights, please email us at dpo@euronetworldwide.com. To safeguard your privacy and maintain security, we may ask you to verify your identity and provide additional information.

Depending on your location, your rights concerning Personal Data under applicable laws may include:

  1. Right to Know: You have the right to know what Personal Data is collected, sold, or shared, and with whom.
  2. Right to Access: You may request access to a copy of your Personal Data.
  3. Right to Correct: You can request corrections to inaccuracies in your Personal Data.
  4. Right to Delete: You may request deletion of your Personal Data under certain conditions.
  5. Opt-Out Rights:
    • You may opt-out of the processing of Personal Data for targeted advertising.
    • You may opt-out of the processing of Sensitive Personal Data.
    • You may opt-out of the processing of Personal Data for profiling that leads to legal or significant effects on you.
  6. Right to Limit Use of Sensitive Data: You may request to limit the use and disclosure of Sensitive Personal Data to specific, permitted purposes.
  7. Right to Restrict Processing: You can request restrictions on data processing under certain conditions.
  8. Right to Object: You may object to the processing of your Personal Data, for example, for direct marketing purposes.
  9. Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal or similarly significant effects.
  10. Right of No Retaliation: You have the right not to face discrimination for exercising your Personal Data rights.

We will respond to your requests promptly and within the timeframe required by law. For specific rights in your jurisdiction, refer to the Regional Privacy Notice section below.

Please note that some rights may not be enforceable due to business or legal requirements necessary to provide our services, such as anti-money laundering, contractual, or compliance obligations. However, we will always respond to any rights requests as outlined above, and you may have additional rights based on your location.

Privacy Complaints

If you have a complaint about how we process your Personal Data, please contact us at dpo@euronetworldwide.com.

Under applicable privacy laws, you may also have the right to lodge a complaint with a Data Protection Authority or other regulatory body if you believe we have not fulfilled our obligations under this Privacy Notice or the relevant legal requirements.

Marketing Communications Based on Soft Opt-In and Consent

You may receive marketing communications from us through two different mechanisms:

1. Based on Your Consent (Regular Opt-In)

You will receive marketing messages if you have explicitly given us permission to use your Personal Data for that purpose. This occurs, for example, when:

With your consent, we provide tailored information about our products and services. We use data analysis to offer targeted communications, advertisements, and invitations to exclusive events, along with product and service recommendations that may interest you. You may withdraw your consent at any time.

2. Based on a Legitimate Interest (Soft Opt-In)

Where allowed by local law, you may also receive marketing communications if:

This applies only to products or services that are similar to those you have used before, and you will always be informed during registration and use of our Services that your Personal Data may be used for this purpose.

How to Opt Out or Withdraw Consent

You can stop receiving marketing communications at any time. If you do so, we will remove you from our marketing list and you will no longer receive promotional updates. You may also opt back in later if you wish.

You can withdraw your consent or opt out using any of the following:

If you have any additional questions or if you wish to start receiving marketing communications, please contact dpo@euronetworldwide.com.

Third Party Advertisement

Third-party advertisers provide advertisements that are displayed on our website, our App, or elsewhere in our Services. Third-party advertisers don’t have access to any of the information our customers have given us directly. Typically, advertisers rely on cookies or some other web/app-based mechanism to assess which advertisements may be interesting to you.

We do not place “Targeting Cookies” or enable “Targeting” on your system without your consent, where required by law.

If you have provided your consent by accepting Targeting Cookies on the Website or enabled Targeting on the App, we may use third parties to do so (remarketing and Similar Audience features). With your consent, we may share your Personal Data with third parties for such marketing purposes. You can opt-out of advertising by modifying your cookies settings.

Third parties are not bound by our Privacy Notice. To understand the privacy practices of a third-party, you should visit the third-party website and review their privacy policy. You can find all the third parties that may use Cookies for targeting in our Cookie Policy.

Captcha and Bot Protection Tools

To protect our website and forms from spam, abuse, and automated misuse, we use CAPTCHA technologies. These tools analyze user behavior to distinguish human users from bots.

Where applicable, we may use non-intrusive CAPTCHA services to prevent fraud or abuse. These tools are designed to verify users without significantly affecting their experience. This processing is also based on our legitimate interest in securing our digital services.

Regional Privacy Notices

Notice to European (EEA) Residents

In accordance with the General Data Protection Regulation (GDPR) and in addition to the rights stated above, all residents of the Economic European Area (EEA) may exercise the following rights:

To exercise any of the rights listed above, you shall comply with the obligations set above in this Privacy Notice.

From the day we receive your request, we will respond to you within a maximum time of 30 days, unless an extension is requested.

The Data Protection Authorities in the EEA are listed in this link, Europe (EEA): Members | European Data Protection Board (europa.eu)

Notice to UK Residents

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, all residents of the UK may exercise the following rights:

To exercise any of the rights listed above, you shall comply with the obligations set above of this Privacy Notice, relating to sending our request to dpo@euronetworldwide.com and verification of your identity.

From the day we receive your request, we will respond to you within a maximum time of 30 days, unless an extension is requested.

To contact the Data Protection Authority, you can follow this link: Information Commissioner Officer (ICO)

Notice to Malaysian Residents

In accordance with the Personal Data Protection Act 2010 (the “PDPA”), customers may provide us with their Personal Data for any of the purposes establish in the What Type of Personal Information do we Collect Section of this Privacy Notice. If we were to process your Personal Data for any additional purpose, we will previously inform you or ask for your express consent.

In accordance with the Personal Data Protection Act 2010 (the “PDPA”), all Malayan residents may exercise the following rights:

From the day we receive your request, we will respond to you within a maximum time of 21 days.

In accordance with the terms of the PDPA, we have the right to charge a fee for the processing of any data access request.

To contact the local Data protection authority, follow this link Department of Personal Data Protection

Notice to Mexican Residents

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, this Privacy Notice is provided to users and potential users in Mexico prior to collecting any personal data.

Personal Data is collected in line with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility.

Where biometric or sensitive data is processed, it will be based on your explicit consent.

You may exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition), or revoke consent, by contacting: dpo@euronetworldwide.com. We will respond within 20 days, and implement any approved actions within 15 business days.

To contact the local Data protection authority follow this link: Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales

Other countries where we operate

Philippines

The National Privacy Commission is the competent authority for any claims related to personal data protection in Philippines

Our companies

The controller is EFT represented by the companies below, depending on country and service:

Acquiring services

European Union
Euronet 360 Finance Limited

Euronet 360 Finance Limited
7th Floor North Block
55 Baker Street
London
W1U 7EU
United Kingdom
Euronet 360 Finance Limited is an electronic money institution in the United Kingdom with FRN: 900009 which is duly authorised and supervised by the Financial Conduct Authority. 

Malaysia
Euronet Services Malaysia Sdn. Bhd.

7th Floor, Meritus @ Oasis Corporate Park 2, Jalan PJU 1A/2, 47301 Petaling Jaya, Selangor, Malaysia

Additional locations for local assistance

Austria
https://www.euronetatms.at
Euronet Services Austria GmbH, registered under company number FN 629312i, with registered office and main trading address at Handelskai 94-96/Top 20.2, 1200 Wien

Belgium
https://www.euronetatms.be
Innova TaxFree Belgium. Registered in Belgium under company number BE0506.980.396 with registered office at Rue de la Presse 4, 1000 Bruxelles, Belgium

Bulgaria
https://www.euronetatms.bg
Euronet Services EOOD, registered in Bulgaria under company number BG204616073, with registered office at 6 Shipka Str., 3rd floor, Sofia 1504, Bulgaria.

Czech Republic
https://www.euronetatms.cz
Euronet Services spol. s r.o., registered in the Czech Republic under company number 25608452, with registered office and main trading address at Pobřežní 620/3, 186 00 Praha 8, Czech Republic

Croatia
https://www.euronetatms.hr
EFT Usluge d.o.o., registered in Croatia under OIB 84735647755, with registered office and main trading address at I Pile 1, 10000 Zagreb, Croatia

Cyprus
https://www.euronetatms.com.cy
Euronet 360 Finance Limited (Branch), registered under company number AE2948, with registered office at 7 Thiseos str., office 001,2042 Strovolos, Nicosia, Cyprus

Denmark
https://www.euronetatms.dk
Euronet 360 Finance Limited (Branch), registered under company number 34740038, with registered office and main trading address at Peterdalsvej 1A, 3. sal, 2770 Kastrup, Denmark

Estonia
https://www.euronetatms.ee
Euronet 360 Finance Limited, Estonian Branch: Euronet Services Estonia OÜ, registered under company number 16926076, with registered office and main trading address at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7a-624, 15172, Tallinn

France
https://www.euronetatms.fr
Euronet Services SAS, registered under the company number 878 585 223 00026, with registered office and main trading address at 34 Rue Henri Barbusse 1-7 Rue du 19 Mars 1962, 92230 Gennevilliers, Paris France

Spain
https://www.euronetatms.es
Euronet 360 Finance Limited Sucursal en España (Branch): Euronet Services Iberia S.L. registered under company number B70730486, with registered office and main trading address at Alcobendas, Calle de Cantabria, número 2, Edificio Amura, planta 3ª, puerta A1, 28108 Madrid

Greece
https://www.euronetatms.gr
Euronet Card Services S.M.S.A, registered in Greece under company number 123363401000, with registered office and main trading address at 1, Sachtouri & Poseidonos, Kallithea 17674, Attica, Greece

Ireland
https://www.euronetatms.ie
Euronet 360 Payments Limited, registered under company number 637917, with registered office at 88 Harcourt Street, Dublin 2, D02DK18

Iceland
https://www.euronetatms.is
Euronet 360 Finance Limited (Branch), registered under company number 650521-0130, with registered office at Suðurlandsbraut 30 108 Reykjavík, Iceland

Italy
https://www.euronetatms.it
Euronet 360 Finance Limited, Sede Secondaria Italiana: Euronet Services Italia SRL, registered under company number 13542270965, with registered office and main trading address at Via Carducci, 9 – 20123 Milan, Italy

Lithuania
https://www.euronetatms.lt
Euronet 360 Finance Limited, Lithuanian Branch: UAB Euronet 360 Finance Limited, registered under company number 306983311, with registered office at J. Jasinskio g. 16B, LT-03163, Vilnus

Latvia
https://www.euronetatms.lv
Euronet 360 Finance Limited, Latvian Branch: Euronet Services Latvia SIA, registered under company number 40203570878, with registered office and main trading address at Duntes iela 6, LV-1013 Riga

Hungary
https://www.euronetatms.hu
Euronet Banktechnikai Szolgáltató Kft., registered under company number 01-09-680790, with registered office at Alkotás utca 50, Alkotás Point, 1123, Budapest, Hungary

Malaysia
https://www.euronetatms.my
Euronet Services Malaysia Sdn Bhdl, registered in Malaysia under VAT number – SST Registration No. W10-1808-31042954, with registered office at Upper Penthouse, Wisma Rkt, No. 2, Jalan Raja Abdullah, Off Jalan Sultan Ismail, 50300 Kuala Lumpur, Malaysia

Malta
https://www.euronetatms.com.mt
Euronet 360 Finance (Malta Branch) Limited, registered under company number OC1320, with registered office at BusinessLabs, Level One, Triq Dun Karm, Birkirkara BKR9037, Malta

Mexico
https://www.euronetatms.mx
Euronet Epay Mexico S.de R.L. de C.V., with RFC EEM160411LV3 and registered office in Anillo Vial Fray Junipero Serra 21260 PAD 07 – piso 3, C.P.: 76147 – Querétaro, Mexico

Montenegro
https://www.euronetatms.me
Euronet Services d.o.o., registered in Montenegro under company number 03314766, with registered office at IV Proleterske br. 26, 81000 Podgorica, Montenegro

Norway
https://www.euronetatms.no
Euronet 360 Finance Limited (Branch), registered under company number 821247152, with registered office and main trading address at Skippergata 33, 0154 Oslo, Norway

Netherlands
https://www.euronetatms.nl
Euronet 360 Finance Limited (Branch), registered under company number 62593498 with registered office and main trading address at Hogehilweg 4 K, 5th Floor, 1101 CC Amsterdam, The Netherlands

Philippines
https://www.euronetatms.ph
Euronet Technology Services Inc., registered in Philippines under company number CS201730466, with registered office at 8th Floor, the Zuellig Building, Makati Avenue, corner Paseo de Roxas and Sta Potenciana Street, Makati City 1225, Metro Manila, Philippines

Portugal
https://www.euronetatms.pt
 EuronetEFT Services Portugal, Unipessoal Lda, registered under company number 518157741, with registered office and main trading address at Avenida Dom Joao II, 44C, 2.2. Parque das Naçoes, 1990-095 Lisboa, Portugal

Romania
https://www.euronetatms.ro
Euronet Services SRL., registered under company number J / 40/1066/1998, with registered office and main trading address at. nr.73-81 București-Ploiești Road, Victoria Park, 2nd Building, 3rd Floor, Bucharest 1, Romania

Slovenia
https://www.euronetatms.si
Euronet 360 Finance Limited (Branch), registered under company number 8481628000, with registered office at Verovškova ulica 55a, 1000 Ljubljana, Slovenia

Sweden
https://www.euronetatms.se
Euronet 360 Finance Limited (Branch), registered under company number. 516410-9398, with registered office and main trading address at Armégatan 40, 5tr – 171 71 Solna, Sweden

UK
https://www.euronetatms.com
Euronet 360 Finance Limited registered in England under company number. 06928422, with registered office at 7th Floor North Block, 55 Baker Street, London, England, W1U 7EU

Slovakia
https://www.euronetatms.sk
Euronet Services Slovakia, spol. s r.o. registered in Slovakia under ID number 35 854 448, with registered office at Prievozská 4D, Apollo Business Center II, Block E

Contact Euronet Privacy

For queries, suggestions, or complaints, please contact our Privacy Department directly.

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Euronet 360 Finance Ltd.
7th Floor North Block,
55 Baker Street,
London,
England,
W1U 7EU
Freephone
0800 0211 643
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