FAQs

What type of cards does the Euronet ATM accept?

Euronet accepts the following card brands in Spain: all VISA cards including VPay, PLUS, Electron, all MasterCard branded cards including Maestro and Cirrus, JCB, CUP/UPI (China Union Pay), ServiRed and AMEX.


What is the maximum limit of cash withdrawal per day?

The limit on daily withdrawal amounts or on number of daily transactions on ATMs and POS is imposed by each bank, not by Euronet. It may differ according to the card’s origin and type. Your card provider will be able to give you more details on this.


Who is responsible if the ATM is out of service?

Euronet. If there is a problem with the ATM, please contact the Euronet customer service team immediately and they will take the necessary actions to repair the ATM as quickly as possible.


My card was captured. I want it back … can you return it to me?

A card will mainly be captured due to a request by the bank that issued the card in question, or due to a cardholder error (e.g. the cardholder did not retrieve his card within the time allowed and the card was captured for security reasons). Unfortunately, Euronet cannot return captured cards to the cardholder as we are bound by the card issuer and card scheme rules, which determines the card capture/destruction procedures. Please contact Euronet customer service immediately as well as your bank, to receive further directions.


The cash was not dispensed and my account has been debited. How do I get my money back?

Please contact the Euronet customer service team and your bank, in order to notify them of the incident. The two entities will work together to rectify the problem.